Frequently Asked Questions
- Do I have the same rights when shopping online as I do in the high street?
- What happens if the tyres are faulty or damaged on arrival?
Do I have the same rights when shopping online as I do in the high street?
We offer a full, money back guarantee if you return the goods within 30 days as long as the tyres have not been fitted and/or used. If you find that the tyres are faulty or damaged on arrival then you are covered by consumer protection laws and have a 14-day statutory period in which to lodge an objection.
What happens if the tyres are faulty or damaged on arrival?
Should an item be faulty or damaged upon arrival, you are entitled to return the product and be reimbursed within the warranty period. The warranty period for our goods is 24 months, starting from the day of shipment.
Please contact us either by email: firstname.lastname@example.org, by fax: 01212 10 33 30 or by telephone on our hotline: 0808 18 91 233 (freephone), 0207 66 40 702 (Monday to Friday from 7 am to 9 pm). You will receive a claim form from us, which you need to complete, sign and return to us in order to be reimbursed.
Please note: Do not send any tyres directly to our headquartes in Hannover as we unfortunately cannot accept any tyre deliveries here.
Should you be claiming reimbursement for tyres that have already been mounted to your vehicle, please contact your fitting station.